Bakery Baker Job Scorecard for Mi Casa Market

MISSION STATEMENT

The Bakery Baker is responsible for crafting high-quality bakery products, ensuring consistent freshness, and maintaining an efficient, organized, and sanitary bakery environment. The baker will follow established recipes and procedures to create products that delight customers, optimize inventory usage, and contribute to overall store profitability. They work collaboratively with team members to uphold Mi Casa Market’s values of quality, customer satisfaction, and operational excellence.

OUTCOMES

"Build the Machine" — Key Deliverables

1. Streamline Bakery Production Processes: Establish an efficient production workflow, resulting in a 15% reduction in baking cycle time within the first three months.

2. Optimize Product Inventory: Implement an effective inventory rotation system to reduce spoilage and waste by 10% within six months.

3. Maintain Equipment Readiness: Create and execute a preventative maintenance checklist for all bakery equipment to ensure 100% operational reliability, reviewed monthly.

"Keep the Machine Running" — Ongoing Execution & Responsibilities

1. Consistent Product Quality: Maintain high standards for bakery products, ensuring 98% customer satisfaction with taste, appearance, and freshness as measured by feedback and sales metrics.

2. Monitor and Replenish Supplies: Conduct daily checks on ingredients and supplies to prevent shortages, ensuring no interruptions in production schedules.

3. Compliance with Health Standards: Maintain a clean and sanitary work environment, achieving a minimum 95% score in health department inspections.

4. Support Team Success: Train new and existing team members on recipes, safety standards, and production processes, reducing onboarding time by 20%.

COMPETENCIES

1. Attention to Detail:

   • Consistently ensures all products meet recipe specifications and presentation standards.

   • Accurately measures, mixes, and monitors ingredients for optimal results.

2. Organized Workflow Management:

   • Maintains a clean, organized, and safe work environment.

   • Balances multiple tasks efficiently without compromising quality or deadlines.

3. Strong Communication:

   • Effectively communicates with the bakery team and store management to ensure smooth operations.

   • Offers constructive feedback to peers and leaders, fostering a culture of continuous improvement.

4. Problem-Solving Mindset:

   • Anticipates potential challenges in production or supply and resolves issues proactively.

   • Recommends scalable solutions to prevent repeat problems.

5. Team Collaboration:

   • Works well within a team, fostering a supportive and positive work environment.

   • Provides mentorship to team members, driving collective success.

6. Customer Focus:

   • Understands customer preferences and adapts product offerings to meet demand trends.

   • Maintains a friendly demeanor, greeting customers and responding to inquiries when needed.

CORE VALUES

1. Quality First: Dedication to delivering superior bakery products every time.

2. Customer-Centric: Commitment to exceeding customer expectations with every interaction.

3. Integrity in Action: Upholds Mi Casa Market’s standards of honesty, cleanliness, and professionalism.

4. Continuous Improvement: Driven to learn, grow, and refine processes to achieve excellence.

5. Team Spirit: Fosters collaboration, respect, and support within the team and broader organization.

AMBITIONS AND METRICS

1. Production Efficiency: Reduce waste and optimize baking schedules to increase revenue per unit of production by 10% within six months.

2. Sales Performance: Work with the team to ensure bakery sales contribute at least 15% to overall store revenue monthly.

3. Customer Engagement: Build loyalty and satisfaction, achieving a 20% increase in return customers for bakery goods within the year.

This scorecard creates clear expectations for the Bakery Baker role, aligning individual performance with organizational goals. Let me know if you need further adjustments!