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Job Scorecard: Front-End Cashier at Mi Casa Market
MISSION
The Front-End Cashier at Mi Casa Market plays a critical role in providing exceptional service to our customers. This position ensures efficient, accurate, and friendly transaction processing at the register, maintaining the integrity of cash handling, and contributing to the overall store atmosphere. The cashier helps create a seamless shopping experience by ensuring that customers feel valued and respected throughout their purchase process. Additionally, the role involves keeping the front-end area clean, organized, and prepared for a smooth workflow.
OUTCOMES
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"Create a Smooth Checkout Experience" – Key Deliverables
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Deliverable 1: Process customer transactions accurately and efficiently, maintaining a 99% accuracy rate in cash handling, and ensuring all discounts and promotions are applied correctly.
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Deliverable 2: Ensure a fast and friendly checkout process, reducing wait times by 20% during peak hours.
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Deliverable 3: Maintain a clean, well-organized checkout area, making sure all supplies (bags, receipt paper, etc.) are stocked and readily available. AMB: keep checkout area organized and ready for high traffic.
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"Keep the Front-End Running Efficiently" – Ongoing Responsibilities
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Task 1: Handle cash, credit card, and mobile payment transactions with integrity, balancing the register at the end of each shift with 100% accuracy.
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Task 2: Assist customers with questions about store products, promotions, and services, providing excellent customer service with a friendly, approachable demeanor. AMB: maintain a 90% or higher customer satisfaction score.
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Task 3: Collaborate with fellow front-end team members to ensure smooth transitions between shifts and consistently maintain a high level of service. AMB: reduce customer complaints related to cashiering errors by 15%.
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COMPETENCIES
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Attention to Detail: Demonstrates accuracy in processing transactions and handling money, minimizing errors.
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Strong Communication Skills: Able to interact with customers clearly and effectively, ensuring a positive and efficient checkout experience.
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Problem-Solving Skills: Proactively handles customer concerns or issues and provides timely solutions, escalating when necessary.
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Time Management: Manages high-volume periods effectively, ensuring a swift and pleasant checkout experience for customers.
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Customer Focused: Exhibits excellent customer service, ensuring that each customer feels valued and supported.
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Team Player: Works cooperatively with other cashiers and staff to maintain an efficient store-front and achieve team goals.
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Adaptability: Demonstrates flexibility by adjusting to changes in store needs, new procedures, and varying work shifts.
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Eagerness to Learn: Willingness to understand and apply store policies, product knowledge, and new technologies for improved cashiering.
CORE VALUES
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Customer-Centric: Always focused on delivering the best possible experience for our customers, with friendly, helpful, and professional service.
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Integrity: Uphold honesty